Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Affecting Server - Carbon

• 01/10/2024 01:00 - 01/10/2024 21:00
• Last Updated 01/10/2024 23:51

We regret to inform our customers that one of our DNS servers experienced a critical failure. While we’ve implemented a fix, due to the nature of DNS propagation, it may take up to 24 hours for the update to fully propagate worldwide.

Temporary Solution for DNS Settings

To minimize any disruption during this period, we recommend the following steps if your domain registrar supports custom DNS record settings:

1. Revert your domain's nameservers to your registrar’s default settings.
2. Manually add the following A Record:
   • A Record IP: [Insert IP Address]

If you’re unsure how to do this, please refer to your registrar's support documentation or contact their support team for assistance.

Option: Use Cloudflare for Temporary DNS Management

Alternatively, you can use a free service like Cloudflare to manage your DNS records:

1. Sign up for Cloudflare at Cloudflare.com and add your domain.

2. Manually add the following DNS records since automatic import may not work due to the DNS issue:

   • A Record
     • Type: A
     • Name: @ (or yourdomain.com)
     • Value: [Insert IP Address]

3. Change your nameservers to Cloudflare’s nameservers, which they will provide once your domain is added.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions or need further assistance, please contact our support team.

Thank you for your continued trust in GemHosting.

Affecting Server - Carbon

• 25/09/2024 01:00 - 25/09/2024 06:00
• Last Updated 25/09/2024 05:42

We are excited to announce that we are upgrading our web hosting services! Clients currently hosted on the Alexandrite server will be migrated to our brand-new Carbon server. This upgrade will bring significant improvements in performance, reliability, and security for your websites.

What’s Changing?
As part of this migration, you will benefit from:

• Faster RAM for improved data processing and page load speeds
• Faster disks to accelerate website storage and data access
• Faster CPU performance to ensure smoother operation and better handling of traffic
• An upgrade from MySQL 5.7 to the latest MariaDB 10, providing better security, enhanced compatibility, and a future-proof environment for your website.

Scheduled Maintenance Details:

• Date: 25th of September 2024
• Time: 01:00 AM
• Duration: Approximately 5 hours

During this time, your web hosting services will be temporarily unavailable while we complete the migration to the new server. We have carefully selected this time frame to minimize any impact on your business, and our team will be working diligently to restore services as quickly as possible.

Thank you for your understanding and continued trust in our services. If you have any questions, feel free to contact our support team.

We appreciate your patience as we make these exciting improvements!